Eclipse Crown Support for New Players: Live Chat Made Simple

If you are new to Eclipse Crown and something is unclear, our support team answers in live chat on eclipsecrown.com, opened from Live Chat in the left-hand menu, the footer or the chat button in the corner. The team helps with accounts, payments, bonuses, verification and security, and no question is too basic.

How to reach us

Channel	Where to find it	Topics
Live chat	Live Chat in the left-hand menu, the footer or the chat button at the bottom of eclipsecrown.com	Accounts, payments, bonuses, verification, security

Opening live chat for the first time

Go to eclipsecrown.com and sign in if you can.
Click Live Chat in the menu or the round chat button.
Write your question in your own words.
Add the details below if it is about money.

What to write

Say what you were trying to do and what happened instead. Give the email address of your account; for a payment, add the date, the amount and the method. Never write your password, a verification code or your full card number in the chat, and send documents through the Documents tab of your profile rather than the conversation.

Beginner questions we often get

"I did not get the confirmation email": check spam first, then ask us.
"Where do I type FIRST100?": in the promo field of the cashier, with your first deposit.
"Where are my free spins?": in Burning Chilli X or Elvis Frog in Vegas, 50 on day one and 25 on each of the next two days.
"Why can't I withdraw?": usually a bonus is still running; finish or cancel it first.
"Why do you want my ID?": to confirm the account is yours before paying out.
"How do I set a limit?": through the limits link on the responsible gaming page or by asking us.

Pages that may answer first

Getting started: our sign-up page.
First deposit: our minimum deposit page.
Welcome bonus: our welcome bonus page.
Phone: our mobile page.
Everything else: our FAQ page.

Look around your account first.

Go to Eclipse Crown

If an answer does not help

A complaint starts with our support team. If it cannot be solved straight away, it is passed on within Eclipse Crown and you are kept informed through the contact details on your account. Only the account holder can make a complaint, and you can always ask support how to take it further; the full procedure is in the Terms and Conditions on the platform.

How to recognise real support

Our team works through the live chat on eclipsecrown.com. We never ask for your password, a code or a payment to unlock an account or release money. If someone using our name does, it is not us: stop and tell us in live chat.

Help with gambling

If gambling stops being fun, the team can set limits, start a break or close your account. Gamblers Anonymous and Gambling Therapy offer independent support; see our responsible gambling page.

More about us

See our about page.

Support questions

How do I contact Eclipse Crown support?

Through live chat on eclipsecrown.com, from the menu, the footer or the chat button.

Can I ask simple questions?

Yes, any question about your account, payments, bonuses or games is welcome.

Can I send documents in chat?

No, please upload them in the Documents tab.

Do I need to sign in before writing to support?

It helps, because the conversation is then linked to your account; if you cannot sign in, describe the problem and give the email of your account.

Will support ever contact me first?

We may email or call about verification, especially around a withdrawal; a genuine message never asks for your password or a code.

How do I close my account?

Tell live chat; the team will guide you, and a break is also possible.

Questions welcome.